Troubleshooting

If you are having difficulty getting connected or have any questions about the wireless network, review the frequently asked questions (FAQ) page before proceeding, as well as trying the following:

Insure you are in a UITS supported location, select a campus under the Locations Menu above.
Verify the wireless settings on your adapter with those on the settings page
Make sure you have typed your NetID and password correctly

Reporting Problems
If you are still having trouble after reviewing the FAQ page and trying the above, contact the
Help Desk @ 486-4357 (option 3) or submit the following form:

*Required

Contact Information:
Name:	*
Phone number:	*
E-mail:	*
NetID or GuestID	*

Date and Time problem started or occurred:

Physical location when problem occurred:
Campus:	*
Network	*	UCONN-SECURE UCONN-PUBLIC
Building:	*
Room #:	*

Computer Information:
Operating System:	*
MAC Address of wireless adapter:	*
IP Address:	*

Please enter any additional information, comments or error messages:

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Last Updated: 10/28/2008

University of Connecticut

University Information Technolgy Services

Wireless Network

Troubleshooting